Cargo Supervisor (Riyadh) , Saudi Arabia

About the job

Job Description

Regional role defined the main point of contact for all Etihad cargo-related matters with direct responsibility for cargo warehouse operation and freighter ramp supervision at the appointed station. Planning and oversight of key activities, routes and products with a focus on defined performance requirements in relation to OTP, eAWB, Cargo IQ, SLA’s and FAB, etc. Ensure safe, secure, on-time delivery of all high-profile shipments on flights and key routes.

• Responsible for driving and improving freighter OTP in a highly challenging environment of the appointed stations by fulfilling all tasks associated with ramp organization/supervision of freighter operations.
• Establish best practices to enable revenue budget achievements and to support service delivery, cost savings, and compliance with safety and security regulations.
• Lead and establish best practices to ensure all flights are maximized to their capacity and conduct a review of processes and procedures for improvements in service delivery, such as reduction in UTLs, operational discrepancies, and offloads.
• Able to support, deliver, and plant complex cargo loads for either passenger or freighter operations. Provide on-the-job training, coaching, and advice to staff to upgrade their skills, knowledge, and confidence level.
• Ensure compliance with all Etihad procedures and regulatory requirements in relation to safety, security and dangerous goods.
• Responsible for service delivery of the designated stations through SGHA/SLA’s and KPI/Cargo IQ, eAWB measurement.
• Being flexible with operations shift requirements and able to work in all positions below the title position, which means cross-skill functionality is a prerequisite, with a focus on the continuous development of competency level. Must be able to execute ad hoc tasks required and other EY network stations to support various expectations and initiatives.
• Responsible for conducting regular inspections and audits on the facilities to ensure work progress and services/SOP complies with all regulatory requirements, including Health, security, and safety (under SMS guidelines), and enforcement of EY processes and procedures.
• Micromanagement of special services and products/VIP shipments from acceptance to customer delivery.
• Finance - raise PR, PO & GRN in SAP as per requirement, and verify the supplier invoices to ensure they're correct and charged as per the contract.
• Interface with the airport authorities, i. e. Customs, police, and airport operators to gain support in the implementation of EY initiatives.
• Make day-to-day operational decisions to manage and mitigate operational safety and security-related risks associated with assigned tasks through effective evaluation and decision-making based on conditions, hazards, and threats.
• Escalate medium or higher-level risks to appropriate management-level personnel.

Qualifications

• Degree/diploma level in logistics, operations management, or related discipline with acquired specialization in cargo handling operations
• At least five years of cargo operations experience, along with freighter handling, managing a team, and working with suppliers.
• Good understanding of computer air freight specifications, in-depth knowledge of industry standards and legal regulations. Industry training in DG/cargo operations/special products/ safety and security/weight and balance advantage
• Fully conversant with cargo handling processes, procedures, and regulatory compliance expectations.
• Experienced in cargo handling systems, messaging requirements, and manual handling systems, knowledge of freighter aircraft, specifically the 747F/777F.
• Understanding of budgetary controls related to cargo handling at network stations, good written and verbal communication skills

Additional Information

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more, visit www.etihad.com

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